Shipping & Return

Shipping and Return

You have a right of return of 30 days after receipt of the goods, for each product that you have purchased directly from our website. The product (s) must be unused - in the original packaging with intact labels and protective stickers - and in the same condition as new when the watch was received. Products purchased directly from our website must be returned to our warehouse for return in order to receive a full refund; The product (s) can not be returned to a local retailer.
Please note that you may be charged the shipping costs for the return of this package to us.
Giacomo Cortes accepts no responsibility for lost items during the return.

Exchange Policy

Please note that we do not offer a direct exchange service. If you are not satisfied with your purchase and would like to receive another product, you have the right to return the ordered goods within 30 days for a refund. The refund will be made to the account used for the purchase. To ensure that you receive the desired product as soon as possible, we sincerely invite you to make a new purchase at any time.

Contact us:

+49 40 254 68686 - Open Monday to Friday from 08:00 to 17:00 (UTC +1)